tag:blogger.com,1999:blog-1319289936935085107.post8915859826423489362..comments2024-02-15T06:46:53.040+00:00Comments on Reputation Management: Love and Betrayal on the UK High Street: A Tale of Two BrandsReputation Managementhttp://www.blogger.com/profile/10168071029973838686noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-1319289936935085107.post-1600139794233393252012-01-01T15:19:50.534+00:002012-01-01T15:19:50.534+00:00Nuno this rocks!
Used some big words i didn't ...Nuno this rocks!<br />Used some big words i didn't understand but thats a good thing i guess.<br />From your FAVOURITE cousin - Izzy :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1319289936935085107.post-71348081264789959802011-12-06T05:23:10.623+00:002011-12-06T05:23:10.623+00:00EEW said...
PC World customer service in our part ...EEW said...<br />PC World customer service in our part of the world is really bad. Like Ana O'Reilly, I hope it improves in all their stores. How can you betray Peter Jones? Simply my favourite shop in the world.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1319289936935085107.post-38823269596685713742011-11-29T18:07:35.244+00:002011-11-29T18:07:35.244+00:00A very good article Nuno and little did they know ...A very good article Nuno and little did they know how difficult it would be to change your mind over something like that. They must be really good - it could not have been because of the £30 discount, so I guess the guy was very well trained to win you over in just 17 minutes. Congratulations PC World!CTMnoreply@blogger.comtag:blogger.com,1999:blog-1319289936935085107.post-77693727376147882052011-11-27T10:00:05.753+00:002011-11-27T10:00:05.753+00:00Great article! Thanks for sharing :-)Great article! Thanks for sharing :-)Inêz Corrêa de Sáhttp://ch.linkedin.com/in/neshienoreply@blogger.comtag:blogger.com,1999:blog-1319289936935085107.post-46377965687044413262011-11-25T20:32:30.544+00:002011-11-25T20:32:30.544+00:00Glad to see you slipped the old 'cognitive dis...Glad to see you slipped the old 'cognitive dissonance' in there, who knew our training in this area would prove so fruitful??! By the way, I can vouch for PC World's customer service, as my bursting into tears whilst pregnant once saw the manager dash over and agree a £50 cash refund for a computer accessory I didn't even buy in PC World! - ConnieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1319289936935085107.post-57561342140976962742011-11-25T18:43:54.812+00:002011-11-25T18:43:54.812+00:00now the challenge for them is to be consistent and...now the challenge for them is to be consistent and ensure that they deliver that same level of service on every store :) good luck!Ana O'Reillyhttp://mrsoaroundtheworld.comnoreply@blogger.com